Terms & Conditions

Last updated: November 16, 2025

Agreeing via email to a quote, a digital signature activated from a production proposal or payment of deposit for producing video, is deemed acceptance of these Terms and Conditions under New South Wales legislation and will be taken as intent to proceed with a video Project.

Customers are required to agree to the following Terms and Conditions before proceeding with a video Project.

Any desired amendments are to be send in written prior to the commencement of a Project for consideration.

1. Definition

In these terms and conditions, unless the context otherwise requires:

1.1 Business Day means any day other than a Saturday, Sunday or New South Wales public holiday.

1.2 Customer means any person or entity requesting the Company to provide Services.

1.3 Agreed Fee means the fees estimated by the Company in a Quotation.

1.4 Agreement means this Terms and Conditions.

1.5 Company means Cryptic Crafter Pty Ltd (ABN 67 674 447 404). Cryptic Crafter Pty Ltd is trading as Rift Media. Both names are used interchangably.

1.6 Copyright means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under the Copyright Act 1968 (Cth).

1.7 Creative Materials mean all creative materials developed or created by the Company, or commissioned by the Company for the Project and incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, video footage, photography, animation, sounds, typographic treatments, and text.

1.8 Deliverables means all audio, visual, paperwork files, reports, records and other work product created or developed by the Company or on the Company’s behalf for the purpose of the Project.

1.9 Final Deliverables means the final versions of Deliverables provided by the Company and accepted by the Customer.

1.10 GST means the goods and services tax under the GST Law.

1.11 GST Law has the meaning given to that term in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

1.12 Materials means any goods, chattels, items or things, including but not limited any photographs, documents (whether digital or hard copy), tapes, videos, films, footage, props and equipment provided by the Customer to the Company for use in the preparation of and/or incorporation in the Deliverables.

1.13 Normal Business Hours means 9am to 5pm, Monday to Friday, excluding any public holidays in New South Wales.

1.14 Pre-Production means work required in relation to project brief, script, production schedule, location scouting and securing, prop, set and wardrobe identification and preparation and any other inputs required before the scheduled production dates.

1.15 Production means the process of livestreaming or shooting the video footage or recording the audio to be included in the Deliverable.

1.16 Post-Production means the reasonable work required by the Customer including but not limited in editing video footage, editing the soundtrack, adding sound effects and music, adding titles and graphics, colour and exposure correction and adding special effect.

1.17 Project means the scope and purpose of the Customer’s identified usage of the work product.

1.18 Quotation means the form of quotation submitted by the Company to a customer via email in which these Terms and Conditions are deemed to be incorporated.

1.19 Raw Materials means any raw footage, video files, audio files and other files and materials recorded or created by the Company for the Project.

1.20 Services mean all services to be provided to the Customer by the Company in the creation of the Deliverable.

1.21 Third Party Materials means proprietary third party materials, which are incorporated into the Final Deliverable, including without limitation music, audio, logos, trademarks, photography or illustrations.

1.22 Trademarks means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of the Customer.

2. Ownership of Recorded Materials

2.1 Ownership

(a) Upon receiving final payment of all monies due to the Company under this Agreement, the Company assigns all right title and interest in and to the Final Deliverable to the Customer.

(b) Where Services remain unpaid or in the event that a final agreed payment is not made, the Company reserves the right to withhold all recordings and finished works and use all or portions of the recordings and finished works for display, promotional or commercial purposes.

(c) Copyright in all video, images, audio, lyrics or musical composition included or recorded in the edited video or recorded by equipment used by the Company will remain the property of the author or legal entity owning the Copyright.

(d) The Company retains all right title and interest in and to the Creative Materials except to the extent otherwise stated in this Agreement.

2.2 Special provisions for ownership

(a) The Company reserves the right to retain ownership of any recorded material of an anomalous nature once discovered in Post-Production. The Copyright of such recordings shall belong to the Company. (b) The Company has the right to use edited or unedited video files produced pursuant to this Agreement for promotional or commercial purposes, and the copyright of such segments shall belong exclusively to the Company, unless an alternative arrangement is made between the Company and the Customer.

2.3 Disposal

The Company will retain any Raw Materials for up to three (3) months only and will then have the right to delete or erase the Raw Materials. If the Customer wish to purchase the Raw Materials prior to them being deleted or erased, additional fee shall apply. If you require the Company to store your material for any longer period than three (3) months, an additional storage fee will be applied.

2.4 Licensed Materials

Where one off licenses are paid for various materials used in the production, or if the material is from a Subscription supplier, the customer must re license the material and/or obtain permission from the Company or pay for another license if they intend to reuse the materials in another production. The Company will not be held liable for breaches in material copyright caused by the customer.

3. Agreed Fees For Producing Video

3.1 Agreed Fees are calculated by estimating how long it will take to provide the Services under typical circumstances specified.

3.2 In consideration of the Services to be performed by the Company, the Customer shall pay the Company the Agreed Fees and all applicable GST in accordance with clause 4.

3.3 In the event that additional costs are required due to unforeseen circumstance including but not limited to weather, venue availability, event delays, the Company shall advise the Customer as soon as practicable. The Customer agrees and acknowledges that additional costs might be charged, in addition to the Agreed Fees, provided that these additional costs must be fair and reasonable.

3.4 All reasonable disbursements and out-of-pocket expenses incurred by the Company in connection with the relevant work will be added in addition to the Agreed Fees and must be reimbursed by the Customer. These can be billed as actual costs, or a set Per Diem charge.

3.5 Unless otherwise agreed in writing, a "day rate" is charged as a 10 hour work day, including reasonable setup and pack down times. Lunch is included in this day. If work continues beyond 10 hours then overtime will be charged at a rate of ("day rate" / 10 ) x 2

3.6 Travel days are paid as a full day / Pro Rata day. Door-to-door travel will be charged.

4. Payment Schedule

4.1 The Customer must pay to the Company the Agreed Fees by instalments set out below:

  • pay 50% of the Agreed Fees at the date of this Agreement (“Deposit”); and

  • pay the balance of the Agreed Fees within 14 days of the date of the invoice.

  • The Company will issue final invoices to the Customer after completion of Production.

  • The Customer agrees and acknowledges that the Company will not commence any Pre-Production activities until the Customer has paid the Deposit.

  • If the Company’s invoice or part thereof is not paid within 14 days of the date of the invoice issued to the Customer, late payment interest will accrue on the outstanding amount at the rate of 10% per annum. Payments will be credited first to late payment charges and next to the unpaid balance.

  • The Customer shall be liable for all collection or legal costs incurred by the Company in the recovery of unpaid invoices on an indemnity basis.

5. Cancellation

5.1 If the Customer has engaged and confirmed the Company to provide Services on the scheduled date and time as set out in Item 5 of Schedule 1 (“Scheduled Date(s)”), the Customer must notify the Company in writing (during Normal Business Hours) if the Customer does not require the Services to be provided on that date and time (“Cancellation Notice”) at least 5 Business Days prior to the Scheduled Date(s). If the Cancellation Notice is provided outside of Normal Business Hours, it is deemed to have been provided at the commencement of the following Business Day.

5.2 If the Cancellation Notice is made more than 5 Business Days prior to the Scheduled Date(s), the Customer must reimburse the Company for any expenses incurred by the Company in preparation for provision of the Services.

5.3 If the Cancellation Notice is made less than 5 Business Days prior to the Scheduled Date(s), the Customer must pay 50% of the Agreed Fee. The Customer acknowledges that this amount is a genuine pre-estimate of the loss that the Company will incur as a result of the cancellation, including loss of opportunity.

5.4 Any amount payable pursuant to clauses 5.2 and 5.3 must be paid by the Customer within 14 days of the Cancellation Notice.

5.5 The Customer acknowledges that the dates for any rescheduled production will be dependent upon the Company’s availability.

6. Venue Location Fees and Permissions

6.1 Unless otherwise agreed in writing, the Customer must obtain any necessary consent or permission and pay any fees that may apply for the Company to film at a particular venue, location or event as required in providing the Services.

6.2 If the customer requires talent, staff, background persons or passers-by to be included in the production, then it is the responsibility of the customer to obtain the necessary permissions. The Company cannot be held liable for any prosecution from any person that appears without permission. If re-editing or shooting is required to remove such persons it shall be at the customers expense.

7. Customer’s Materials

7.1 The Customer must retain a master copy of each and every Materials delivered to the Company for the purposes of this Agreement. All Materials are used and stored by the Company solely at the Customer’s risk and the Company is under no obligation to insure any Materials.

7.2 Neither the Company nor any of its officers, employees, agents or sub-contractors will be liable for any loss, destruction or damage of the Materials other than loss caused by their negligence, but any liability for such loss will be limited to make a copy of the Materials from the master copy provided by the Customer.

7.3 Without limited the Company’s rights under this Agreement, if the Company is unable to complete any Services because of the Customer’s action or omissions, or if the Customer instruct the Company to cease or postpone any work, the Company may still render invoices of time expended or work already performed, including for any third party disbursements incurred or agreed to.

8. Post-Production Amendments

Unless otherwise agreed in writing between both parties, the Company shall allow two (2) round of amendments for postproduction as set out below:

(a) The Company shall provide the Customer with a draft copy of an initial edited video file within fourteen (14 days) after the Production. The Customer must notify the Company in writing of all proposed changes within fourteen (14) days of receipt of the draft copy by the Customer.

(b) The Company shall provide the Customer with a second draft copy of an edited video file within fourteen (14 days) after receipt of the proposed changes under clause 9(a). The Customer must notify the Company in writing of further proposed changes within fourteen (14) days of receipt of the second draft copy by the Customer

(c) Once the proposed changes have been made and subject to the full payment for the Services under this Agreement have been paid to the Company, the Company will provide the Customer with the Final Deliverables.

(d) Additional rounds of amendments will be charged at additional costs agreed between both parties.

(e) The Company will record the video footage for the project using quality cameras and lighting. If the Customer rejects the footage after it has been edited, unless it is an obvious mistake or poor workmanship by the Company, then a full re-shoot and editing costs will apply.

9. Sub-Contracting

The Company reserves the right to sub-contract any Services that the Company has agreed to perform for the Customer as it sees fit.

10. Credits and Promotion

10.1 The Customer shall provide the Company with credit for authorship on all reproductions, distribution, communications or other exploitations of the Final Deliverables as follows: “Produced by Rift Media”, together with a copy of the Company’s current logo. The Customer agrees that they will not attribute any third party as author of the Final Deliverables.

10.2 Unless otherwise specified in writing, the Company reserves the right to use the Raw Materials and Final Deliverables for their own marketing purposes only, including but not limited to: displaying on their website, adding all (or parts) to promotional/marketing material online or offline.

10.3 The Customer hereby grants an irrevocable, royalty-free, worldwide licence to the Company the right to reproduce, publish and display the Final Deliverable in its portfolios and websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Final Deliverable in connection with such use.

11. Failure of Equipment or Illness

Whilst all reasonable care and preparation is taken for videography and editing, the Company shall not be liable for any compensation except for return of any Deposit paid, should a failure occur in all or any of the electronic equipment used or due to illness of the operators or person employed or engaged by the Company or because of an unforeseen event or any dispute regarding the ownership of recorded materials.

12. Acknowledgements, Undertaking and Warranties

12.1 The Customer acknowledges and agrees that: (a) no title including any copyright in the Services manufactured, produced, duplicated or otherwise provided by the Company will be transferred to the Customer until the Customer pays all amounts under this Agreement to the Company;

  • to the best of the Customer’s knowledge, the Materials does not infringe the rights of any third party, and use of the Materials as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties;
  • the content, views and opinions expressed in the Final Deliverables produced for the Customer by the Company are solely those of the Customer, and the finished works are intended to represent the opinion of Customer and in no way reflect the views and opinions of the Company, its employees and subcontractors;

  • the Company’s ability to meet any and all schedules is entirely dependent upon the Customer’s prompt performance of its obligations to provide Materials and written approvals and/or instructions and that any delays in the Customer’s performance or changes in the Services or Deliverables requested by the Customer may delay delivery of the Final Deliverables. Any such delay caused by the Customer shall not constitute a breach of any term, condition or the Company’s obligations under this Agreement.

  • The Customer warrants that it has the right to use any Third-Party Materials supplied by it for the purposes of the Project. The Company may seek reimbursement of any costs incurred by it in obtaining licences to use any Third Party Materials in the Deliverables and Final Deliverables.

  • The Customer must obtain all necessary permissions and authorities in respect of the use of the Materials which are to be included in the Deliverables and the Final Deliverables. The Customer indemnifies and holds the Company harmless from any claims or legal actions related to the content of the Customer’s video. The Customer hereby indemnifies and holds harmless the Company against all loss, damage, costs or expenses suffered or incurred by the Company.

  • The Customer must do all things reasonably necessary and supply the Company in a timely manner with all Materials reasonably required by the Company, in order for the Company to perform the Services. This may include without limitation as to supplying copy, photographs and other visual or audio-visual material.

  • The Company hereby represents, warrants and covenants to the Customer that the Company will provide the Services identified in the Agreement in a professional and workmanlike manner and in accordance with all reasonable professional standards for such services.

13. Limitation of Liability

13.1 The parties acknowledge that, under applicable State and Commonwealth law, certain clauses, conditions, guarantees and warranties may be implied in this Agreement and there are rights and remedies conferred on the Customer in relation to the provision of goods or of services which cannot be excluded, restricted or modified by this Agreement (“Non-Excludable Rights”).

13.2 Except to the extent of the Non-Excludable Rights, the Company shall not be liable for:

  • any claim by the Customer or any person, including without limitation any claim relating to or arising from all clauses, conditions, guarantees and warranties express or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom, usage or otherwise; and
  • any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by the Company in writing; and (c) the liability of the Company for any such matters is hereby excluded.

13.3 To the extent permitted by law and in all circumstances, the maximum liability of the Company, its directors, officers, employees, production agents and affiliates to the Customer for damages for any and all causes whatsoever, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to one of the following:

(a) the supply of the Service again; or (b) payment for the cost of having the Services supplied again, whichever is lesser.

13.4 Notwithstanding any other provision, the Company is in no circumstance liable in contract, tort (including without limitation negligence or breach of statutory duty) or otherwise to compensate the Customer for: (a) any increased costs or expenses; (b) any loss of profit, revenue, business, contracts or anticipated savings;

  • any loss of expense resulting from a claim by a third party; or
  • any special, indirect, incidental, consequential exemplary or punitive damages or expenses arising out of or relating to the materials or the services provided by the Company.

14. Confidential Information

14.1 Each party acknowledges that in connection with this Agreement, it may receive certain confidential or proprietary technical and business information and materials of the other party (“Confidential Information”).

14.2 Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under this Agreement except as may be required by a court or governmental authority.

14.3 Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party or is otherwise properly received from a third party without an obligation of confidentiality.

15. Term and Termination

15.1 This Agreement will commence on the execution date and will continue until the Services are completed and delivered, subject to early termination in accordance with clause 15.2.

15.2 This Agreement may be terminated:

(a) at any time by either party giving at least 28 days’ notice; or (b) the mutual agreement of the parties in writing; or
(c) at any time by either party immediately upon written notice to the other party if:

(i)pursuant to clause 16.1; or

(ii) the other party breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within 7 days from receipt of written notice of such breach; or

(iii)the other party suspends, or threatens to suspend payment of its debts or is unable to pay its debts as they fall due; or

  • the other party becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or
  • the other party becomes in liquidation or an order, petition, application, proceeding, meeting or resolution being made, presented, brought, called or passed for the purpose of winding up the party and not withdrawn; or
  • an administrator within the meaning of the Corporations Act having been appointed or threatened to be appointed to the other party; or

(vii)the other party having stopped payments to creditors generally, or being insolvent within the meaning of the Corporations Act or unable to pay its debts as and when they fall due; or

(viii) a controller having possession or control of any of the assets or undertaking of the other party for the purpose of enforcing a charge.

15.3 Right of Refusal or Termination

  • The Company reserves the right to terminate the provision of Services, if:

(i) The videographer, or any person employed or contracted by the Company is placed in a position where there is an actual or apparent risk of injury or

(ii) there is a risk that any of the equipment used may be damaged.

  • If the Company terminates the provision of Services then any Deposit paid by the Customer is non-refundable and the Company may seek compensation from the Customer for any loss or damage suffered.

16. General

16.1 In the event that either party will be rendered wholly or partially unable to carry out its obligations under this Agreement either in whole or in part because of anything outside its reasonable control, including without limitation, fire, flood, storm, earthquake, explosion, accident, road or rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage, act or omission of any third person or public authority, then the Company’s obligation under this Agreement will be suspended for the duration of the event or waived to the extent applicable.

16.2 All notices to be given hereunder shall be transmitted in writing either by electronic mail with return confirmation of receipt or by registered mail with return receipt, and shall be sent to the addresses identified in Item 8 of Schedule 1, unless notification of change of address is given in writing.

16.3 This agreement is governed by and is to be construed and take effect in accordance with the laws of New South Wales. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New South Wales.

16.4 If any provision of, or the application of any provision of this Agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this Agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

16.5 The failure, delay or omission by a party to exercise any power or right conferred Upon it by this agreement will not operate as a waiver of such power or right, nor will any single exercise of any such power or right preclude any other future exercise of the power, or the exercise of any other power or right under this agreement. A waiver of any provision of this agreement, or consent to any departure by a party from any provision of this agreement, must be in writing and signed by all parties and is effective only to the extent for which it is given.

16.6 This agreement constitutes the entire agreement of the parties in respect of the matters dealt with in this agreement and supersedes all prior agreements, understandings, undertakings and negotiations in respect of the subject matters dealt with in this agreement.

Contact Us

If you have any questions about these Terms, please contact us.